Protecting Individual Privacy in the Brave New World of Big Data

Protecting Individual Privacy in the Brave New World of Big Data

The right to privacy for users of the internet has gained a lot of attention recently. The Facebook/Cambridge Analytica scandal, where digital consultants to the Trump campaign used data from Facebook users, has made people more aware of how their right to privacy has been eroding.

Rebranding Nebraska

Rebranding Nebraska

Nebraska's license plates and state slogan are in dire need of a rebranding effort. Our license plates are boring and poorly designed. Our state slogans are apparently either "Nebraska Nice" or "The Good Life." In my opinion, neither really highlights what makes Nebraska special. That got me thinking about what is unique about Nebraska that we could feature. The historical figure that stands out to me is Chief Standing Bear. He was a native of what is now Nebraska and his famous trial, establishing that Native Americans are people under the law, occurred in Omaha. Far too many, Nebraskans included, are unfamiliar with his story.

United Airlines, Wells Fargo, and Developing a Customer Experience Culture

United Airlines, Wells Fargo, and Developing a Customer Experience Culture

Successful companies realize they must develop a corporate mindset and collective culture built around serving their customers. There are three main components to this: 1) delivering a quality product or service, 2) delivering it at a competitive price, and 3) creating a pleasant experience for consumers, who feel they have been valued and treated honestly. In creating this culture, there must be buy-in from all parts of the company or organization. The designation of a “customer service representative” must be cast aside, as every member of the company should be focused on creating the best possible experience for the customer.

The Importance of Storytelling

The Importance of Storytelling

With the increasing availability of news, from all manner of sources, it is easy to feel inundated with information. The challenge becomes connecting with people so that one’s message gets heard. The solution is to rediscover the lost art of storytelling.

A Story of Fraud at Wells Fargo: At What Price Profits?

Companies must do a better job of regulating themselves and state and federal governments must do a better of making sure they do. For this fraud to go undetected for so long, multiple regulators dropped the ball. Controls must be put in place to prevent this from happening again.

Tips for superior negotiators

Negotiation is more art than science. I’ve listed some basic tips that will help you to negotiate more effectively.